Troubleshooting

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Error Messages:

  • Error "1904.Module C:\Windows\system32\SKCL.dll failed to register.."

    If you receive "Error 1904..." message during the install of your Quick&Easy program, click OK.  The installation should complete successfully.  (This error message has no bearing on the complete and successful install of your program.) 

    If you need further assistance, please contact our Technical Support Department at 1(800)556-7526, 8:30am-5pm ET M-F, or send an email to tech@quickandeasy.com.

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  • "Unexpected error; quitting"

If you receive "Unexpected error; quitting" when trying to open the Quick&Easy program on Windows 98/NT/2000 or XP, reinstall the Quick&Easy program.

Windows Vista / Windows7 users:

If you receive "Unexpected error; quitting" when trying to open the Quick&Easy program on your Windows Vista or Windows7 computer, please do the following:

  1. Click OK to close the error message.

  2. Right-click the Quick&Easy icon and select Run as Administrator.

  3. If this is the first time getting your program to run on your computer, you will need to enter the Quick&Easy Administrator and activate your program with your License information.  (If this is the first time you are installing your program, see steps for Registering & Unlocking under "Installing your Quick&Easy Federal Jobs Kit for the First Time".  If this is not the first time you are installing your program, see steps for  Registering/Activating your program under "Installing/Reinstalling your Quick&Easy Federal Jobs Kit to an additional or new computer".)

  4. Once you have activated your program and you are ready to run the Quick&Easy program, you will need to Right-click the Quick&Easy icon and select Run as Administrator.

  5. Once the Quick&Easy program opens, you will need to close it.  Now you should be able to double-click the Quick&Easy icon to get into the program from this point on.

If you need further assistance, please contact our Technical Support Department at 1(800)556-7526, 8:30am-5pm ET M-F, or send an email to tech@quickandeasy.com.

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  • "Run Time Error 380"

If you receive "Run Time Error 380" when trying to open the Quick&Easy program installed to Windows 98/NT/2000 or XP, you do not have a printer driver installed.  Although you do not physically need a printer connected to your computer, you do need a driver set in Windows.  Please follow steps below:

  1. Go to Windows Start > Settings > Printers, OR Start > Control Panel > Printers and Faxes.

  2. Select Add Printer and walk through the printer wizard to add a printer.  For more Help on adding a printer driver please refer to your Windows Help.

Windows Vista / Windows7 users:

If you receive "Run Time Error 380" when trying to open the Quick&Easy program on your Windows Vista or Windows7 computer, please do the following:

  1. Right-click the Quick&Easy icon and select Run as Administrator.

  2. Once the Quick&Easy program opens, you will need to close it.

  3. Double-click the Quick&Easy icon.  The program should open without error from this point on.

If you need further assistance, please contact our Technical Support Department at 1(800)556-7526, 8:30am-5pm ET M-F, or send an email to tech@quickandeasy.com.

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  • "FATAL ERROR: Can not execute MACHNM1.EXE"

  • If you are running Vista or Windows7 64-bit operating system, and this is the first time you are installing Quick&Easy, please contact our Technical Support Department at 1(800)556-7526, 8:30am-5pm ET M-F, or send an email to tech@quickandeasy.com.

  • If you are running Vista or Windows7 64-bit operating system, and this is not the first time you have installed your Personal, Family or Office version of Quick&Easy, refer to Step 3 of  "Installing/Reinstalling your Quick&Easy Federal Jobs Kit to an additional or a new computer". This should activate your program allowing you full access to the program.  If this is a Professional version please contact our Technical Support Department at 1(800)556-7526, 8:30am-5pm ET M-F, or send an email to tech@quickandeasy.com.

  • If you are running Windows 98/NT/2000 or XP, please contact our Technical Support Department at 1(800)556-7526, 8:30am-5pm ET M-F, or send an email to tech@quickandeasy.com.

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  • Quick&Easy Help will not work on my Windows Vista/Windows7

  • WinHlp32.exe not supported by Windows Vista/Windows7

On Vista or Windows7 computers, you may not be able to open Help files that require the Windows Help (WinHlp32.exe) program.  Quick&Easy's Help requires this program in order to open. 

Microsoft is making WinHlp32.exe available as a download from the Microsoft Download Center.  Please click the link below to take you to Microsoft's web page that will walk you through this.  If the link below does not automatically bring up your internet browser, please copy and paste this address into your Internet Browser.  http://support.microsoft.com/kb/917607/en-us

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Printing Problems:

  • Program locks up when trying to print (or close)

  • Quick&Easy will not print

If Quick&Easy locks up when selecting to print, or when trying to close out of the program, please try the following:

  1. Restart your computer. Allow enough time for Windows to reload.  Open the Quick&Easy program and select to print.  If the problem is not resolved, follow instructions for #2 through #6.

  2. Open your Control Panel and double-click Printers and Faxes (or Printers and other Hardware).

  3. Right-click your default printer and select Properties.

  4. Click the Advanced tab and select the option Print directly to Printer.

  5. Apply your changes and close out of Printers.  You must restart your computer.

  6. Allow enough time for Windows to reload. Open the Quick&Easy program and print.

If you need further assistance, please contact our Technical Support Department at 1(800)556-7526, 8:30am-5pm ET M-F, or send an email to tech@quickandeasy.com.

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INSTALLING:

Installing your Quick&Easy Federal Jobs Kit for the first time:

STEP 1: Installing Quick&Easy

For users that have purchased the Personal, Family or Office Pack, please see steps below.

For users that have purchased the Professional version, please refer to the Q&E Legal Manual.PDF file located on the Quick&Easy install CD, for install instructions.

  1. Insert the Quick&Easy CD into your CD-ROM drive. (If setup doesn't start automatically, browse the Quick&Easy CD in your CD-ROM drive and double click Setup.exe)

  2. Fed Net 2000 is a non-essential utility.  It is not needed to run the Quick&Easy program. Select Continue.

  3. On the Welcome screen click Next.

  4. You must agree to the terms of the license agreement in order to continue. Click Yes. Click Yes again.

  5. Choose the type of installation you want to perform:

    Full - This option is for all single installations (Personal, Family or Office packs) on stand alone computers. Select Full. Click Next.
    Server & Workstation - These options are for installing Quick&Easy to a server to be shared by other users. This option is best suited for users that have purchased the "Professional" version. If you intend to run Quick&Easy from a server on multiple workstations, please see detailed instructions located in "QE Legal Manual.PDF" file on the install CD.

  6. Click Next to install to the default location or select Browse to select a folder other than the default.

  7. Click Next.

  8. Setup will copy all files. Click Finish.

STEP 2: Registering your forms package(s)
The forms package(s) you purchased must be registered before using or unlocking Quick&Easy. You will need the License ID, Password and Serial number(s) located on the inside cover of the CD case. YOU WILL NEED THESE FOR FUTURE INSTALLS. DO NOT DISCARD.

To register your software:

  1. Enter the License ID, Password and Serial number. Click OK.

  2. The Form Manager will appear the first time you run the Quick&Easy Administrator. If this is not the first time, select Form Manager.

  3. Enter the License ID, Password and Serial number. Click OK.

  4. To register additional forms packages, repeat #2 & #3.

STEP 3: Unlock Quick&Easy
Before you can run Quick&Easy, you must unlock the program. You can do this if the computer has an internet connection or by calling DataTech Software. The feature to unlock your program via the internet is available for a one time use only.  If you previously installed the program and used this feature, please refer to instructions "Installing/Reinstalling your Quick&Easy Federal Jobs Kit to an additional or a new computer".

To unlock your Quick&Easy program with an active internet connection:

  1. Select Start/Programs/DataTech Software/Quick&Easy Administrator.

  2. Click the Automatic Unlock button.

  3. You will receive a message telling you the program has been authorized to run. Click OK. The Name Assistant will start automatically.

  4. Before you run Quick&Easy you will need to encode the name(s) and social security number(s) of valid user(s). This information will print in appropriate areas of all forms created with Quick&Easy. Click Next.

    • Although most regions/agencies require you to supply your complete social security number, some only want the last four digits.  You have the option, when entering your information as mentioned above, to enter zeros along with the last four digits of your social security number.  If you need to change this at a later date, contact our Technical Support Department at 1(800)556-7526, 8:30am-5pm ET M-F, or send an email to tech@quickandeasy.com.

  5. Click Next. You will type in name and social security number.

  6. Click Next. Enter the same information again. Click Next.

  7. You will be shown an example of how the name will appear and print on the form. Select Finish.

  8. You will be asked to save your “Name File” to a floppy disk. If you do not have a floppy drive, select NO. You can manually back up your name file at a later time to another source (CD, Flash Drive etc.) Please see instructions on "How do I backup my name file".

    YOU WILL NEED THIS FILE TO ACTIVATE ALL FUTURE INSTALLS

  9. Close the Quick&Easy Administrator and run the Quick&Easy program.

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Installing/Reinstalling your Quick&Easy Federal Jobs Kit to an additional or a new computer (this is not the first time you are installing your program):

If you have purchased a Personal, Family or Office pack, and this is not the first time installing your Quick&Easy Federal Jobs Kit program, you will need to make sure you have access to your "Name File" (QEZ.100).  This is a file you were instructed to backup when you completed your initial install.  This file is needed to activate your program. 

If you have purchased a Professional version you will need to contact our Technical Support Department at 1(800)556-7526, 8:30am-5pm ET M-F, or send an email to tech@quickandeasy.com.

STEP 1: Installing Quick&Easy

  1. Insert the Quick&Easy CD into your CD-ROM drive. (If setup doesn't start automatically, browse the Quick&Easy CD in your CD-ROM drive and double click Setup.exe)

  2. Fed Net 2000 is a Non-Essential utility not needed to run the Quick&Easy program. Select Continue.

  3. On the Welcome screen click Next.

  4. You must agree to the terms of the license agreement in order to continue. Click Yes. Click Yes again.

  5. Choose the type of installation you want to perform:

    Full - This option is for all single installations (Personal, Family or Office packs) on stand alone computers. Select Full. Click Next.
    Server & Workstation - These options are for installing Quick&Easy to a server to be shared by other users. This option is best suited for users that have purchased the "Professional" version. If you intend to run Quick&Easy from a server on multiple workstations, please see detailed instructions located in "QE Legal Manual.PDF" file on the install CD.

  6. Click Next to install to the default location or select Browse to select a folder other than the default.

  7. Click Next.

  8. Setup will copy all files. Click Finish.

STEP 2: Registering your forms package(s)
The forms package(s) you purchased must be registered before using or unlocking Quick&Easy. You will need the License ID, Password and Serial number(s) located on the inside cover of the CD case.

 To register your software:

  1. Select Start/Programs/DataTech Software/Quick&Easy Administrator.

  2. The Form Manager will appear the first time you run the Quick&Easy Administrator. If this is not the first time, select Form Manager.

  3. Enter the License ID, Password and Serial number. Click OK.

  4. To register additional forms packages, repeat #2 & #3.

STEP 3: Activating your Quick&Easy forms package using your "Name File"
Before you can run Quick&Easy, you must activate the program using your "Name File". This is the file you were instructed to back up after your initial install (QEZ.100).  If you do not have your name file, see STEP 4

Steps to unlock your Quick&Easy program using your name file:

  1. Insert the floppy disk, CD or memory stick/flash drive that contains your name file QEZ.100.

  2. From the Quick&Easy Administrator screen select Name File.

  3. You will receive a message asking if you would like to copy your name file in from another location.  Select Yes.

  4. In the Open dialog box, browse to the location where you have your name file saved.

  5. Highlight file QEZ.100 and select Open. This will copy your name file and activate your program.

  6. Close the Quick&Easy Administrator.  You are now ready to run your Quick&Easy Federal Jobs Kit program.

STEP 4: Activating your Quick&Easy forms package when you do not have your "Name File"

  • If you do not have a backup of your name file  but you still have access to the computer were you originally installed your Federal Jobs Kit program:

    1. From the computer where the Federal Jobs Kit program is installed, right-click the Quick&Easy Icon, then select Properties.

    2. On the Shortcut tab select Find Target (Vista/Windows7: select Open File Location)

    3. Locate and right-click on QEZ.100.

    4. Select Send To and choose the location you wish to back your name file to (Example CD-Rom drive, Flash Drive etc).

    5. Bring your name file to your new computer and follow instructions listed in Step 3.

  • If you did not make a backup of your name file and DO NOT have access to your previous install:  

You will need to contact our Technical Support Department at 1(800)556-7526, 8:30am-5pm ET M-F, or send an email to tech@quickandeasy.com for an additional activation code.  This will allow you to encode your name and social security number which will activate your new install.  You will then be able to back up your name file for all future installs.

 

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  • How do I back up my name file

You can back up your name file "QEZ.100" to any source of media that your computer has access to (Example: Burn to a CD, copy to a Memory Stick/Flash Drive or any other external source).

  1. Right-click your Quick&Easy icon, select Properties.

  2. On the Shortcut tab select Find Target (Vista/Windows7: select Open File Location).

  3. Locate and highlight file QEZ.100.

  4. Right-click QEZ.100 and select Send To, then select the external drive you are saving to.  (For more information on how to save or copy a file, please refer to your Windows Help)

  5. Once you have a copy of your name file, please keep in a safe place for all future installs.

(Back to "Installing your Quick&Easy Federal Jobs Kit for the first time")

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Contact Us

DataTech Software, Inc.

4800 Linglestown Road Suite 201

Harrisburg, PA 17112

Phone: (800)556-7526 / (717)652-4344

Fax: (717)652-3222

Hours: 8:30am-5:00pm ET M-F

Email: tech@quickandeasy.com

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If you do not find a solution on this Support Page, please contact our Technical Support Department at 1(800)556-7526, 8:30am-5pm ET M-F, or send an email to tech@quickandeasy.com.

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