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 Here
are solutions to the four questions our customers most frequently
ask!
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I UPGRADED MY
SOFTWARE AND NOW IT IS ASKING TO BE REGISTERED. WHAT DO I DO NOW?
The
Quick&Easy upgrade is designed to install seamlessly over your
existing program. If this install is done correctly, Quick&Easy
will NOT prompt you for your License ID, Password nor will it ask to
be unlocked.
If you are getting
messages to register and unlock your program, the install was most
likely directed to the wrong location. The most common scenario is
installing the upgrade from a “Workstation” and accepting the
default path of the local C:\ drive, instead of pointing to the
drive\directory on the server where the program is actually
installed. Please reinstall, selecting the correct path of the
program.
** Other reasons
for the program prompting you to unlock:
-
The path to the
program has changed (i.e. a new server, or the drive mapping
changed). If this is the reason, you will need to call Tech
Support.
-
The program will
run in demo-mode if you have exceeded the allowable amount of users
defined by your license agreement. Please make sure you do not have
Quick&Easy open more times than is allowed.
If you cannot
resolve the registration problem, please call Tech Support (800)
556-7526, 8:30am-5pm EST M-F. (Back
to Top of Page)
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I CAN'T UNLOCK MY
PROGRAM AFTER INSTALLING AN UPGRADE. WHAT DO I DO NEXT?
The
Quick&Easy upgrade is designed to install seamlessly over your
existing program. If this install is done correctly, Quick&Easy
will NOT prompt you for your License ID, Password nor will it ask to
be unlocked.
If you are getting
messages to register and unlock your program, the install was most
likely directed to the wrong location. The most common scenario is
installing the upgrade from a “Workstation” and accepting the
default path of the local C:\ drive, instead of pointing to the
drive\directory on the server where the program is actually
installed. Please reinstall, selecting the correct path of the
program.
** Other reasons
for the program prompting you to unlock:
-
The path to the
program has changed (i.e. a new server, or the drive mapping
changed). If this is the reason, you will need to call Tech
Support.
-
The program will
run in demo-mode if you have exceeded the allowable amount of users
defined by your license agreement. Please make sure you do not have
Quick&Easy open more times than is allowed.
If you cannot
resolve the registration problem, please call Tech Support (800)
556-7526, 8:30am-5pm EST M-F. (Back
to Top of Page)
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HOW CAN I FIND MY
NEW FORMS?
If your list of
forms does not automatically update to display the newly revised
forms included in your upgrade, you will need to do the following:
-
Follow the
instructions that were printed on the flyer included with your
upgrade package. --OR--
-
Locate the
drive\directory where Quick&Easy is installed. (Hint: If you are not
sure of the exact
location of your program, right-click on the Quick&Easy icon located
on your desktop and select Properties. From the Shortcut tab, read
the entire path listed for Target. This is the location of your
program.)
-
Open
My Computer
and browse to the location of the Quick&Easy program. Locate the
Template.dat file. Right-click and select to Rename. Rename the
file (for example: Template.old). Return to your Desktop screen and
launch the program. You should see the new revised list of forms!
If you cannot
resolve the registration problem, please call Tech Support (800)
556-7526, 8:30am-5pm EST M-F. (Back
to Top of Page)
----------------------------------
I INSTALLED MY
UPGRADE BUT THE FORMS DIDN'T CHANGE. WHAT DO I NEED TO DO?
If your list of
forms does not automatically update to display the newly revised
forms included in your upgrade, you will need to do the following:
-
Follow the
instructions that were printed on the flyer included with your
upgrade package. --OR--
-
Locate the
drive\directory where Quick&Easy is installed. (Hint: If you are not
sure of the exact
location of your program, right-click on the Quick & Easy icon
located on your desktop and select Properties. From the Shortcut
tab, read the entire path listed for Target. This is the location
of your program.)
-
Open
My Computer
and browse to the location of the Quick&Easy program. Locate the
Template.dat file. Right-click and select to Rename. Rename the
file (for example: Template.old). Return to your Desktop screen and
launch the program. You should see the new revised list of forms!
If you cannot
resolve the registration problem, please call Tech Support (800)
556-7526, 8:30am-5pm EST M-F. (Back
to Top of Page)
----------------------------------
If you do not find a solution on this Support Page, please
call our Technical Support Department toll-free 1-800-556-7526,
8:30am-5pm EST M-F.
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